> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wowagent.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

Troubleshooting helps you fix common issues in WOWagent.

Use this page when setup, integrations, website scans, chatbot, forms, billing, or account access are not working as expected.

## A Feature Is Locked

If a feature is locked, go to Integration Center:

[https://portal.wowagent.ai/website/integrations](https://portal.wowagent.ai/website/integrations)

Common reasons features are locked:

* Widget is not verified
* Required integration is not connected
* DNS setup is incomplete
* Publishing setup is incomplete
* Current plan does not include the feature
* Free trial access is limited

Complete the missing setup and try again.

## Website Domain Is Not Accepted

If WOWagent does not accept your domain, check the format.

Correct format:

**example.com**

Do not use:

[**https://example.com**](https://example.com)

[**www.example.com/contact**](http://www.example.com/contact)

**example.com?source=ad**

Also check:

* The domain is not already added
* The website is live
* DNS is active
* SSL is valid
* There are no extra spaces

## Website Scan Failed

A website scan can fail when:

* Website is temporarily down
* DNS is still updating
* SSL certificate is invalid
* Hosting server is blocking requests
* Firewall or CDN blocks automated checks
* Website URL is incorrect

Fix the website issue and run the scan again.

Website Overview URL:

[https://portal.wowagent.ai/website](https://portal.wowagent.ai/website)

## Chatbot Is Not Showing On Website

Check these points:

* Widget script is installed
* Script is installed on the correct website
* Integration Center shows widget verified
* Website cache is cleared
* Browser cache is cleared
* Correct website is selected in WOWagent

Chatbot Management URL:

[https://portal.wowagent.ai/ai-agent](https://portal.wowagent.ai/ai-agent)

Integration Center URL:

[https://portal.wowagent.ai/website/integrations](https://portal.wowagent.ai/website/integrations)

If the widget still does not appear, create a Support Ticket.

## Assistant Gives Wrong Answers

If the assistant gives wrong or incomplete answers, update the Knowledge Base.

Check:

* Business profile
* Business hours
* Products and services
* FAQs
* Website pages
* Uploaded documents
* Bot boundaries

Knowledge Base URL:

[https://portal.wowagent.ai/ai-agent/knowledge-base](https://portal.wowagent.ai/ai-agent/knowledge-base)

After updating, test the assistant again.

## Leads Are Not Appearing

If leads or enquiries are missing, check:

* Website form is active
* Widget is installed correctly
* Form was submitted successfully
* Correct website is selected
* Correct workspace is selected
* Integration setup is complete

Customer Enquiries URL:

[https://portal.wowagent.ai/ai-agent/leads](https://portal.wowagent.ai/ai-agent/leads)

Forms URL:

[https://portal.wowagent.ai/forms](https://portal.wowagent.ai/forms)

Submit a test enquiry and check again.

## SEO Data Looks Missing

SEO data may be missing if:

* Website was recently added
* Scan has not completed
* Search integration is not connected
* Website blocks crawlers
* Domain has very little public data
* Integration Center setup is incomplete

SEO Intelligence URL:

[https://portal.wowagent.ai/seo-research/domain](https://portal.wowagent.ai/seo-research/domain)

Complete setup and run scans again.

## Billing Or Credit Issue

If you see a billing or credit issue:

1. Go to Billing.
2. Check your current plan.
3. Check available credits.
4. Review recent transactions.
5. Upgrade or top up credits if needed.
6. Create a Support Ticket if payment status looks wrong.

Billing URL:

[https://portal.wowagent.ai/billing](https://portal.wowagent.ai/billing)

## Workspace Or Permission Issue

If you cannot access a page, you may not have permission.

Check:

* You are in the correct workspace
* Your invited account has accepted access
* Your role allows access to that module
* The workspace owner has given correct permissions

User Management URL:

[https://portal.wowagent.ai/user-management](https://portal.wowagent.ai/user-management)

Ask the workspace owner to review your access.

## Session Expired Or Redirected To Login

If WOWagent sends you back to login, your session may have expired.

Log in again.

Login URL:

[https://portal.wowagent.ai/login](https://portal.wowagent.ai/login)

If this repeats:

* Clear browser cache
* Clear site data for WOWagent
* Try another browser
* Contact support

## When To Contact Support

Create a Support Ticket when:

* You cannot complete onboarding
* Integration verification fails repeatedly
* Website scan fails after retry
* Widget does not appear
* Leads are missing
* Billing status looks wrong
* You cannot access your workspace
* You see repeated errors

Support Tickets URL:

[https://portal.wowagent.ai/support-tickets](https://portal.wowagent.ai/support-tickets)

## What To Include In A Support Ticket

Include:

* Website domain
* Your workspace name
* Page where the issue happened
* What you clicked
* Screenshot if possible
* Expected result
* Actual result

This helps support solve the issue faster.