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Use Support Tickets for help and Activity Log to review recorded account actions.

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Create a support ticket

Enter a subject, a message describing the issue, and a priority. Include the website, affected page, steps you took, expected result, and actual result. You can attach up to five files per message, with a maximum of 10 MB per file. Supported formats include JPG, PNG, WebP, GIF, MP4, WebM, PDF, DOC, DOCX, and TXT. Add a short description when attaching files to a new ticket. Remove passwords, access tokens, and unrelated customer information from screenshots before attaching them.

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Follow the conversation

Open a ticket to read replies, preview or download available attachments, and send a follow-up message or attachment. The ticket statuses include Open, In Progress, Waiting, and Resolved. Use the ticket search, status filter, and priority filter to find a conversation. Keep replies about the same issue in the same ticket.

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Review Activity Log

Activity Log records important account actions. Search by description or action, filter by category and success or failure, and select a date range. Categories include authentication, website, billing, workspace, Knowledge Base, AI Agent, voice, blog, Google, security, forms, and leads. Open the available event details when you need context. A failed event helps identify what did not complete; it does not mean all later actions failed. Access to activity records follows workspace permissions. If you cannot find an event, check the workspace and filters before contacting support. See Troubleshooting for common fixes and Notifications and App for alerts about account events.