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Troubleshooting helps you fix common issues in WOWagent. Use this page when setup, integrations, website scans, chatbot, forms, billing, or account access are not working as expected.
Looking for a quick answer? Check the FAQ first.

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A Feature Is Locked

If a feature is locked, go to Integration Center: https://portal.wowagent.ai/website/integrations Common reasons features are locked:
  • Widget is not verified
  • Required integration is not connected
  • DNS setup is incomplete
  • Publishing setup is incomplete
  • Current plan does not include the feature
  • Free trial access is limited
Read the lock message first. For trial or plan restrictions, see Free Trial and Access. For member restrictions, see Team and Workspaces. Complete an integration when the message identifies that requirement.

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Website Domain Is Not Accepted

If WOWagent does not accept your domain, check the format. Correct format: example.com Do not use: Also check that:
  • The domain is not already added.
  • The website is live.
  • DNS is active.
  • SSL is valid.
  • There are no extra spaces.
For full domain rules, see Add Your Website.

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Website Scan Failed

A website scan can fail when:
  • Website is temporarily down
  • DNS is still updating
  • SSL certificate is invalid
  • Hosting server is blocking requests
  • Firewall or CDN blocks automated checks
  • Website URL is incorrect
Fix the website issue and run the scan again. Website Overview URL: https://portal.wowagent.ai/website

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Chatbot Is Not Showing On Website

Check these points:
  • Widget script is installed
  • Script is installed on the correct website
  • Integration Center shows widget verified
  • Website cache is cleared
  • Browser cache is cleared
  • Correct website is selected in WOWagent
Chatbot Management URL: https://portal.wowagent.ai/ai-agent Integration Center URL: https://portal.wowagent.ai/website/integrations For step-by-step install and fix instructions, see Install Widget. If the widget still does not appear, create a support ticket. See Avatar Username and Avatar Sharing for the setup steps. If a saved username URL opens the main website instead of the avatar after setup, include the exact URL in a support ticket so routing can be checked.

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Assistant Gives Wrong Answers

If the assistant gives wrong or incomplete answers, update the Knowledge Base. Check:
  • Business profile
  • Business hours
  • Products and services
  • FAQs
  • Website pages
  • Uploaded documents
  • Bot boundaries
Knowledge Base URL: https://portal.wowagent.ai/ai-agent/knowledge-base After updating, test the assistant again in the Sandbox. For tips on writing better answers, see Knowledge Base.

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Leads Are Not Appearing

If leads or enquiries are missing, check:
  • Website form is active
  • Widget is installed correctly
  • Form was submitted successfully
  • Correct website is selected
  • Correct workspace is selected
  • Integration setup is complete
Customer Enquiries URL: https://portal.wowagent.ai/ai-agent/leads Or, in the left menu, go to Forms and Enquiries and click Customer Enquiries. Forms URL: https://portal.wowagent.ai/forms Submit a test enquiry and check again.

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SEO Data Looks Missing

SEO data may be missing if:
  • Website was recently added
  • Scan has not completed
  • Search integration is not connected
  • Website blocks crawlers
  • Domain has very little public data
  • Integration Center setup is incomplete
SEO Intelligence URL: https://portal.wowagent.ai/seo-research/domain Complete setup and run scans again.

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Billing Or Credit Issue

If you see a billing or credit issue:
1

Go to Billing

Open your billing page.
2

Check your current plan

Confirm which plan you are on.
3

Check available credits

Review your remaining credits.
4

Review recent transactions

Look for unexpected charges or usage.
5

Upgrade or top up credits if needed

Adjust your plan or add credits.
6

Create a Support Ticket if payment status looks wrong

Contact support if something still looks incorrect.
Billing URL: https://portal.wowagent.ai/billing

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Coupon Does Not Apply

If Billing rejects a coupon:
1

Check the code

Remove extra spaces and enter the complete code. Billing changes letters to uppercase automatically.
2

Check the plan and billing cycle

Some coupons apply only to specific plans or only to Monthly or Annually billing. Changing the cycle clears the current coupon, so apply it again afterward.
3

Check your eligibility

A coupon may be for first-time buyers, current subscribers, or selected customers. It can also require a minimum purchase amount or have a per-customer usage limit.
4

Confirm the purchase type

Coupons are available for eligible subscription-plan purchases. They do not apply to credit packs or custom credit top-ups.
5

Read the validation message

Billing tells you when a coupon is inactive, scheduled, paused, expired, exhausted, for another plan, or otherwise ineligible.
6

Verify the final total

Do not continue to payment unless the purchase summary shows the coupon and expected Net Payable Amount.
If the code should work but still fails, create a Support Ticket with the coupon code, plan, billing cycle, validation message, and screenshot. See Coupons and Discounts for the complete flow.

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Workspace Or Permission Issue

If you cannot open a page, your account probably does not have permission for it. Check:
  • You are in the correct workspace
  • Your invited account has accepted access
  • Your role allows access to that module
  • The workspace owner has given correct permissions
User Management URL: https://portal.wowagent.ai/user-management Ask the workspace owner to review your access.

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Session Expired Or Redirected To Login

If WOWagent sends you back to the login page, your session has probably expired. Log in again. Login URL: https://portal.wowagent.ai/login If this repeats:
  • Clear browser cache
  • Clear site data for WOWagent
  • Try another browser
  • Contact support

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Pronunciation, recordings, or notifications

  • For word rules, check website scope, enabled rules, language, and Knowledge Base permissions. See Word Normalization.
  • For missing voice audio, check status and retention, then try refresh or Retry audio. See Inbox and Leads.
  • For blocked push, check the browser permission and the drawer’s push status. See Notifications and App.
  • For a disabled public avatar, check sharing status and the public widget switch. See Avatar Sharing.

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When To Contact Support

Create a Support Ticket when:
  • You cannot complete onboarding
  • Integration verification fails repeatedly
  • Website scan fails after retry
  • Widget does not appear
  • Leads are missing
  • Billing status looks wrong
  • You cannot access your workspace
  • You see repeated errors
Support Tickets URL: https://portal.wowagent.ai/support-tickets

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What To Include In A Support Ticket

Include:
  • Website domain
  • Your workspace name
  • Page where the issue happened
  • What you clicked
  • Screenshot if possible
  • Expected result
  • Actual result
This helps support solve the issue faster.

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Next Steps

Integration Center

Check and fix your integration status.

Profile and Billing

Manage credits, plans, and team access.