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Troubleshooting helps you fix common issues in WOWagent. Use this page when setup, integrations, website scans, chatbot, forms, billing, or account access are not working as expected.

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A Feature Is Locked

If a feature is locked, go to Integration Center: https://portal.wowagent.ai/website/integrations Common reasons features are locked:
  • Widget is not verified
  • Required integration is not connected
  • DNS setup is incomplete
  • Publishing setup is incomplete
  • Current plan does not include the feature
  • Free trial access is limited
Complete the missing setup and try again.

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Website Domain Is Not Accepted

If WOWagent does not accept your domain, check the format. Correct format: example.com Do not use: https://example.com www.example.com/contact example.com?source=ad Also check:
  • The domain is not already added
  • The website is live
  • DNS is active
  • SSL is valid
  • There are no extra spaces

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Website Scan Failed

A website scan can fail when:
  • Website is temporarily down
  • DNS is still updating
  • SSL certificate is invalid
  • Hosting server is blocking requests
  • Firewall or CDN blocks automated checks
  • Website URL is incorrect
Fix the website issue and run the scan again. Website Overview URL: https://portal.wowagent.ai/website

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Chatbot Is Not Showing On Website

Check these points:
  • Widget script is installed
  • Script is installed on the correct website
  • Integration Center shows widget verified
  • Website cache is cleared
  • Browser cache is cleared
  • Correct website is selected in WOWagent
Chatbot Management URL: https://portal.wowagent.ai/ai-agent Integration Center URL: https://portal.wowagent.ai/website/integrations If the widget still does not appear, create a Support Ticket.

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Assistant Gives Wrong Answers

If the assistant gives wrong or incomplete answers, update the Knowledge Base. Check:
  • Business profile
  • Business hours
  • Products and services
  • FAQs
  • Website pages
  • Uploaded documents
  • Bot boundaries
Knowledge Base URL: https://portal.wowagent.ai/ai-agent/knowledge-base After updating, test the assistant again.

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Leads Are Not Appearing

If leads or enquiries are missing, check:
  • Website form is active
  • Widget is installed correctly
  • Form was submitted successfully
  • Correct website is selected
  • Correct workspace is selected
  • Integration setup is complete
Customer Enquiries URL: https://portal.wowagent.ai/ai-agent/leads Forms URL: https://portal.wowagent.ai/forms Submit a test enquiry and check again.

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SEO Data Looks Missing

SEO data may be missing if:
  • Website was recently added
  • Scan has not completed
  • Search integration is not connected
  • Website blocks crawlers
  • Domain has very little public data
  • Integration Center setup is incomplete
SEO Intelligence URL: https://portal.wowagent.ai/seo-research/domain Complete setup and run scans again.

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Billing Or Credit Issue

If you see a billing or credit issue:
  1. Go to Billing.
  2. Check your current plan.
  3. Check available credits.
  4. Review recent transactions.
  5. Upgrade or top up credits if needed.
  6. Create a Support Ticket if payment status looks wrong.
Billing URL: https://portal.wowagent.ai/billing

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Workspace Or Permission Issue

If you cannot access a page, you may not have permission. Check:
  • You are in the correct workspace
  • Your invited account has accepted access
  • Your role allows access to that module
  • The workspace owner has given correct permissions
User Management URL: https://portal.wowagent.ai/user-management Ask the workspace owner to review your access.

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Session Expired Or Redirected To Login

If WOWagent sends you back to login, your session may have expired. Log in again. Login URL: https://portal.wowagent.ai/login If this repeats:
  • Clear browser cache
  • Clear site data for WOWagent
  • Try another browser
  • Contact support

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When To Contact Support

Create a Support Ticket when:
  • You cannot complete onboarding
  • Integration verification fails repeatedly
  • Website scan fails after retry
  • Widget does not appear
  • Leads are missing
  • Billing status looks wrong
  • You cannot access your workspace
  • You see repeated errors
Support Tickets URL: https://portal.wowagent.ai/support-tickets

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What To Include In A Support Ticket

Include:
  • Website domain
  • Your workspace name
  • Page where the issue happened
  • What you clicked
  • Screenshot if possible
  • Expected result
  • Actual result
This helps support solve the issue faster.