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Forms And Enquiries helps you collect customer information from your website. Use this section to create website forms, review form submissions, and manage customer enquiries.

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Forms URL

Open: https://dev.sso.portal.wowagent.ai/forms Or go to: Forms & Enquiries > Website Forms

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Customer Enquiries URL

Open: https://dev.sso.portal.wowagent.ai/ai-agent/leads Or go to: Forms & Enquiries > Customer Enquiries

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Website Forms

Website Forms lets you create and manage forms for your website. You can use forms for:
  • Contact requests
  • Service enquiries
  • Demo requests
  • Quote requests
  • Support requests
  • Lead capture
  • Feedback collection
  • Appointment requests
  • Consultation requests

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Customer Enquiries

Customer Enquiries shows leads and submissions from visitors. Use it to review:
  • Customer name
  • Contact details
  • Message
  • Interested service
  • Submission source
  • Follow-up requirement
  • Conversation context

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Good Form Design

A good form is simple and clear. Use only the fields you need. For example, a simple enquiry form may include:
  • Name
  • Email
  • Phone number
  • Interested service
  • Message
Avoid asking too many questions unless necessary. Long forms can reduce submissions.

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Testing A Form

After creating or editing a form, test it. Recommended test:
  1. Open the form on your website.
  2. Submit a test enquiry.
  3. Go back to WOWagent.
  4. Open Customer Enquiries.
  5. Confirm the enquiry appears.
  6. Check that all fields are saved correctly.
  7. Confirm your team knows how to follow up.

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Using Forms With AI Assistant

Your AI assistant can help guide visitors toward forms. For example:
  • A visitor asks for pricing.
  • The assistant answers and asks if they want a callback.
  • The visitor submits details.
  • The enquiry appears in the panel.

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Improve Enquiry Quality

To improve enquiry quality:
  • Use clear form titles.
  • Ask for useful contact details.
  • Add service options if needed.
  • Keep the message field open for extra details.
  • Test the form after changes.
  • Review enquiries daily.
  • Keep Knowledge Base updated.

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If Enquiries Are Missing

Check these points:
  • The correct website is selected.
  • The form is active.
  • The form is embedded correctly.
  • The visitor completed submission.
  • Integration setup is complete.
  • You are checking the correct workspace.
  • You have permission to view enquiries.
If the issue continues, create a Support Ticket: https://dev.sso.portal.wowagent.ai/support-tickets