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Your Avatar Username identifies your assistant’s public link. For example, saving the username acme-helper gives you https://wowagent.ai/acme-helper. Open Chatbot Management, select your website, and find Avatar Username below Bot Name in Bot Configuration.

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Understand the three names

Changing the bot name or selecting another avatar does not change your saved username. Each website’s assistant has its own username, and that username must be unique across WOWagent.

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Choose a valid username

  • Use 3 to 40 characters.
  • Use lowercase English letters, numbers, hyphens (-), or underscores (_).
  • Start and end with a letter or number.
  • Do not include spaces, dots, slashes, or an @ sign.
  • Choose an available name. Reserved names such as admin, api, pricing, and support cannot be used.
The portal converts uppercase letters to lowercase and removes surrounding spaces when saving. Examples that match the format include acme-helper, acme_support, and acme2026; availability still needs to be checked.

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Save your username

1

Enter the username

Type your choice in Avatar Username. The address below the field previews the link for that entry.
2

Wait for the availability check

Wait for Checking availability… to finish. If the username is taken or reserved, choose another name. An available result does not reserve it yet.
3

Use the Save button beside the field

Click Save next to Avatar Username, or press Enter in the field after the check finishes. Wait until the field shows Saved and Username saved.
4

Save the rest of your configuration

Use the main Save button for your bot name, greeting, layout, and other settings. If you have edited the username again, save that field first.
Saving the username saves only that field. It does not save your other draft settings or activate the widget. A saved avatar username is required before saving chatbot configuration or the appearance and behavior switches, including when you use Full Chatbot or Bar Only.
The 3D Avatar Shareable Link panel uses the last successfully saved username. The address preview below the field can show an unsaved draft, so copy the public URL from the sharing panel after saving. To share the 3D experience, use Growth or Scale, select 3D Avatar in Widget Layout, and save your configuration. You also need a generated widget integration for the selected website. Open 3D Avatar Shareable Link, check its status, and use Copy or Open. Follow Avatar Sharing for activation, visitor call controls, and mobile home-screen saving.

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Change an existing username

Enter a new available username and save it with the button beside the field. Copy the updated URL from the sharing panel, test it, and update your social profiles, email links, bookmarks, and QR codes. The previous username is no longer assigned to this assistant. Do not rely on the old URL redirecting to the new one. Changes to an existing assistant’s username are recorded in Activity Log with the previous username, new username, and person who made the change.

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If saving fails