Chatbot Management: Configure Your AI Website Assistant

Use Chatbot Management to configure your website assistant and test it before visitors use it. Settings belong to the website selected in the portal’s website switcher.

The screenshots below show the current local frontend with example configuration data. They are captures of the application screen, not generated illustrations. The portal sidebar is outside these captures.

Where to find it

Open Chatbot Management, or choose AI Assistant → Chatbot Management in the portal sidebar. In this documentation site’s sidebar, the guide is named Chatbot. Select the website you want to configure. When you switch websites, check the loaded settings before editing; each website has its own assistant configuration and avatar username.

What you can manage

The page has these controls across the top:

Control	What you do there
Bot Configuration	Edit the Identity, Widget Layout, Style, Behaviour, and avatar sections.
Chat Testing	Send test messages, start or stop voice, and review the visual preview.
3D Avatar Shareable Link	Copy or open the saved public avatar URL. This tab is available when Widget Layout is 3D Avatar.
Add Website Integration	Open Integration Center when widget setup is needed. It is disabled when the integration is already configured.

The Save button beside Avatar Username saves that field independently. The main action at the bottom of Bot Configuration is Save & Next; after a successful save, it opens Chat Testing.

Save the username before changing controls that save immediately. Language Selection and several Style and Behaviour controls save when you select an option. Those saves can include other current configuration values, so review the form before changing them.

Main configuration areas

Bot Configuration

Start with the Identity card.

Field	Current options and behavior
Public Widget Status	Choose Active or Inactive, then save. Inactive prevents the live widget from appearing even if its script is installed. Chat Testing remains available.
Bot Name	Set the visitor-facing assistant name, such as Acme Assistant. This is separate from the avatar model’s name and the public username.
Avatar Username	Enter an available username below Bot Name. Use the Save button beside this field and wait for Saved.
Welcome Greeting	Write the assistant’s opening message. Use a short introduction and a question that helps the visitor begin.
Conversational Tone	Choose Professional / Formal, Casual / Friendly, or Empathetic / Supportive.
Language Selection	Select one or more of English, Hindi, and Marathi from the checkbox list. This selection saves when changed.
Speed Control	Set the speech speed from 0.5x to 2.0x. 1x (Standard) is the default reference point. Test it with spoken replies.

An avatar username is required before saving chatbot configuration, including Full Chatbot and Bar Only layouts. Use 3 to 40 lowercase letters, numbers, hyphens, or underscores, with a letter or number at each end. The portal checks availability; a name is reserved only after a successful save. See Avatar Username for validation rules, the separate save flow, and what happens to your public link when you rename it. Choose the presentation that fits your website:

Layout	Presentation
Full Chatbot	A full chatbot presentation with a selected portrait.
Bar Only	A compact assistant bar with a selected chatbot portrait.
3D Avatar	An animated 3D model for the assistant’s voice experience. Requires Growth or Scale.

For 3D Avatar, configure:

Avatar View: Select Half Body or Full Body.
Desktop Size: Set the embedded avatar’s desktop scale from 0.5x to 2.0x.
Mobile Size: Set its mobile scale independently, also from 0.5x to 2.0x.

Use the sliders or size buttons shown for your screen width. Check the widget on both desktop and mobile after saving. These size settings apply to the website embed; the public avatar link uses its own full-screen presentation. Changing layouts does not remove your Knowledge Base. Check the selected portrait or model after switching, because the available choices depend on the layout.

Style

Use the Style card to configure the embedded widget:

Control	What it changes
Widget Primary Color	Choose the assistant’s primary color using the color picker. The selected hex value is displayed beside it.
Widget Position	Choose Left or Right. This control saves when selected.
Widget Movement	Choose Fixed or Draggable. Draggable lets visitors move the badge, bar, avatar, or chatbot. This control saves when selected.
WOWagent Branding Badge	Choose Show Badge or Hide Badge.
Widget Background Effect	Choose Solid or Transparent.
Minimize 3D Avatar	When the 3D layout is selected, choose Enabled or Disabled to control whether visitors can minimize and restore the embedded avatar. This control saves when selected.

Use Save & Next after editing the remaining fields. Wait for a save confirmation on controls that save immediately. Check that the widget remains readable over your website background and does not cover important buttons. Test dragging and minimization on a phone as well as a desktop browser.

Behaviour

The Behaviour card controls sessions, forms, and links:

Control	Current behavior
Auto Start Session	Choose On or Off. When on, the embedded visitor session opens automatically; if the pre-chat form is enabled, the visitor completes it first.
Page Transition Loader	Choose Yes or No for the brief loader associated with assistant navigation.
Pre-chat Visitor Form	Choose Enabled or Disabled. When enabled, visitors supply their name, email, and mobile phone number before chat or voice begins.
Feedback Widget Form	Choose Enabled or Disabled to control the widget’s feedback form.
Info Link Button	Choose Enabled or Disabled. When enabled, enter the URL that the widget’s information button should open.

These switches save when selected. The Info Link URL saves when you leave its input field. Enter the complete destination URL and test the information button after saving. The information button uses one configured URL. Configure assistant navigation actions separately in AI Navigation.

Opening Chat Testing does not start the microphone automatically. The public 3D avatar page also waits for the visitor to select Connect. Its appearance and session flow are separate from the website embed’s pre-chat, movement, background, and minimization settings.

Avatar

The selection card changes with your layout:

Full Chatbot and Bar Only show Choose Chatbot Avatar, with portrait choices.
3D Avatar shows Choose 3D Avatar, with Nexa, Zoya, and Kabir.

Selecting an avatar also selects its configured voice. The current page does not have a separate voice picker or an Avatar tab.

Choose the layout and avatar

In Bot Configuration, select the layout, then choose a portrait or 3D model in the matching avatar card. The selected choice has a check mark.

Set framing for a 3D avatar

Select Half Body or Full Body in Avatar View. Set the desktop and mobile widget sizes independently.

Save the username and configuration

Save Avatar Username with its own Save button if needed. Select Save & Next to save the remaining configuration and open Chat Testing.

Test speech and presentation

Select Start in Chat Testing to begin voice. Check the chosen model, greeting, language, pronunciation, and lip sync. Select Stop when finished.

The avatar presents your assistant’s responses. Improve the underlying answers in the Knowledge Base, and use Word Normalization for brand or product pronunciation.

Before you configure chatbot

Prepare the Knowledge Base for the selected website so your assistant can answer real customer questions. Review these areas:

Business profile: Your business name, description, location, contact details, website, and social links.
Business hours: Opening times, timezone, and exceptions.
Products and services: Current descriptions, prices where applicable, and destination links.
FAQs: Questions customers actually ask about your products, services, and policies.
Website pages: Important pages that the assistant should use, with completed crawls.
Uploaded documents: Current brochures or policies, with processing complete.
Bot boundaries and human handoff: Your allowed topics, response limits, and configured handoff instructions.

Check website scope before editing. A different website’s content will not train the assistant you selected here. Use Add Website Integration to open Integration Center when the widget is not configured. If that button is disabled, open Integration Center from the sidebar to review the existing integration.

Get the website's widget script

Open Integration Center for the selected website and copy its widget installation script. Keep the supplied website key intact.

Install the script site-wide

Add the script before the closing head tag in your site’s shared layout, or use the documented WordPress or Google Tag Manager installation flow.

Verify and activate

Verify installation in Integration Center. In Chatbot Management, set Public Widget Status to Active and save the configuration.

Test as a visitor

Open your website in a separate browser window and test the installed widget on desktop and mobile.

See Install Widget for platform-specific steps. Clear website or CDN caches if an installation change is not visible, and recheck the script after changing your website theme.

A successful Chat Testing session does not verify installation on your website. Check the live widget separately.

Test the assistant

Select Save & Next after configuration, or open the Chat Testing tab. This is the portal’s testing sandbox; the tab itself is named Chat Testing.

The testing area has a conversation panel and a visual preview. The summary shows the current tone, selected languages, layout, and 3D framing when applicable.

Complete the visitor form if shown

If Pre-chat Visitor Form is enabled, enter the required test visitor details before starting text or voice.

Send a text question

Enter a message in Chat with your AI Bot… and select the send button. Check the response and any links or navigation suggestions.

Start and stop voice explicitly

Select Start, allow microphone access when asked, and speak. Use Stop to end voice. Opening the testing tab alone does not start a voice session.

Review the visual preview

Check the selected avatar or portrait, layout, framing, color, and branding in the preview. Then test the installed widget on the website itself.

Ask about products, services, pricing, location, business hours, and support. Include a question the Knowledge Base cannot answer and a handoff request if you have configured handoff. Check that:

Facts, prices, contact details, and destination links match the Knowledge Base.
The tone and language match the saved selections.
The selected portrait or model, framing, color, and background are correct.
Voice speed, pronunciation, and lip sync are suitable for your visitors.
Enabled forms and information links work as configured.
Navigation opens the intended destination; use the displayed fallback link if the browser blocks a preview tab.

Repeat important checks on the installed widget. For the public avatar experience, open its shared URL separately and use its Connect control.

Improve bad answers

Update the source information in the Knowledge Base when an answer is wrong or incomplete. Appearance settings and avatar selection do not correct business facts.

Correct outdated products, services, prices, contact details, and hours.
Add a clear FAQ for a recurring question, using wording your visitors use.
Replace outdated documents and wait for processing to finish.
Check whether the relevant website page was crawled successfully.
Review Bot Boundaries and human handoff instructions when the assistant answers outside your intended scope.

Test the original question again after updating the source. Also test a related question to check that the correction works in context. Use Crawlers and Jobs to manage scheduled Knowledge Base refreshes.

Recommended checklist

Before sharing the assistant with visitors, confirm that:

The correct website is selected and the avatar username shows Saved.
Save & Next completes successfully after your configuration edits.
The widget script is installed and verified for the intended website.
Public Widget Status is Active when you want the live widget available.
The layout, portrait or 3D model, framing, desktop size, and mobile size look correct.
Fixed or draggable behavior, background, branding, and 3D minimization match your selections.
Text, voice, visitor forms, information links, and navigation work in the contexts you use.
Test conversations and captured visitor details appear in Customer Inbox and Leads.
A shared public avatar URL opens correctly if you intend to distribute one.

After launch, review conversations for incomplete answers and update the Knowledge Base as needed. When Widget Layout is 3D Avatar, open 3D Avatar Shareable Link. The panel displays the saved Public Shareable URL, its availability status, and Copy and Open buttons.

The public URL uses your saved username, for example https://wowagent.ai/acme-helper. Generate the website widget integration if the panel says one is missing. Use the 3D Avatar Shareable Link entry in Integration Center to Enable or Disable sharing. See Avatar Sharing for public call controls, mobile home-screen saving, appearance differences, and credit usage. Use Avatar Username before changing a shared URL. Use Word Normalization to adjust spelling and speech pronunciation for brand names, acronyms, and product names. Test the result in voice; voice previews consume credits.

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Chatbot Management: Configure Your AI Website Assistant

Where to find it

What you can manage