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This FAQ answers the questions WOWagent users ask most often, from creating an account to installing the chat widget, training the assistant, and managing credits. Each answer is short and links to the full guide for more detail.

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Account and Login

Open the signup page, fill in your name, email, mobile number, and password, accept the Terms, and click Create Account. Then verify your email within 24 hours and log in. See Sign Up.
Check your Spam, Junk, and Promotions folders. Click Resend, wait 2 minutes, and check that you spelled your email correctly during signup. If the link has expired, send a new one from the popup on the Login page.
Your password must be 8 to 128 characters long and include an uppercase letter, a lowercase letter, a number, and a special character. It must not start with a space. See Sign Up.
Use Forgot Password to get a reset link by email. The link is valid for 1 hour.
Yes. Click Continue with Google and use the same email every time. If you see “EMAIL VERIFICATION REQUIRED”, verify your email first, then log in with Google. See Login.
Your session has probably expired, so log in again. If it keeps happening, clear your browser cache and site data for WOWagent, or try another browser. See Troubleshooting.

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Websites

Open onboarding, click Get Started, enter your business name and domain, and click Analyze Website. See Add Your Website.
Type only the root domain, such as example.com. Do not include https://, www., a page path, a query, a port, or spaces. Also check that your website is live and public.
Your plan has no free website slots, or your trial has ended. The workspace owner can upgrade in Billing. Other members see “only owner can change”.
Most WOWagent data is saved separately for each website. Select the correct website from the website switcher, and check that you are in the correct workspace.
WOWagent is usually waiting for a required integration, such as widget verification, DNS, or publishing setup. The lock tooltip names the missing item. Complete it in Integration Center, click Refresh, and the lock clears.

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Chat Widget and Assistant

Copy the widget script from Integration Center, paste it before the closing </head> tag on every page, and click Verify. See Install Widget for WordPress, Shopify, Wix, Webflow, Google Tag Manager, and custom website steps.
The Sandbox works even when the live widget is not verified. Check that the script is installed site-wide with the correct data-key, clear your website and CDN cache, turn off your ad blocker, and click Verify again until it shows green.
Theme changes and redesigns often remove the script. Paste the script again and click Verify in Integration Center.
The assistant answers from your Knowledge Base, so fix wrong answers there, not in the tone settings. Update your FAQs, products, business profile, or documents, then test again in the Sandbox. See Knowledge Base.
At minimum, add your business profile, business hours, 1 to 2 products or services, at least 5 FAQs, 3 to 5 important website pages, any key documents, and your bot boundaries.
Yes. Set handoff rules in Bot Boundaries, and use Takeover or Reply in Customer Inbox to join high-value chats.

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Leads and Enquiries

In the left menu, go to Forms and Enquiries and open Customer Enquiries for leads from the chatbot, forms, and other capture flows. For form leads, also check the Submissions tab in Forms. See Inbox and Leads.
Check that the widget is verified, your form is Active, the correct website and workspace are selected, and your filters are cleared. Your role may also hide the Leads tab. Submit a test entry to confirm.
Respond to urgent and human-handoff requests within 15 minutes, pricing and demo requests within 2 hours, and general requests within 24 hours. Do not leave leads in New for more than 24 hours.

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Billing, Credits, and Team

Some actions use credits, such as AI tasks, website scans, and content generation. If you do not have enough credits, the panel shows an insufficient credit message.
Go to Billing and buy a pack of 100, 500, or 1000 credits, or enter a custom amount (whole numbers, from 100 up to less than 1,000,000 credits). Credits cost ₹1 each plus 18% GST. You can also upgrade your plan. See Plans and Credits.
WOWagent has three plans: Launch (₹999/month), Growth (₹3,999/month), and Scale (₹7,999/month), plus 18% GST. You can pay monthly or annually, and annual billing includes bonus credits and days. See Plans and Credits.
Open User Management and invite team members. They accept the invitation from their email and then select the correct workspace.
Your role probably does not have permission for that page. Check that you are in the correct workspace, then ask the workspace owner to review your access in User Management.
Create a ticket from Support Tickets. Include your website domain, workspace name, the page where the issue happened, what you clicked, a screenshot, and the expected and actual results.

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Next Steps

Troubleshooting

Fix common issues step by step.

Quickstart

Set up WOWagent from start to finish.