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Customer Inbox And Leads helps you review visitor conversations and follow up with potential customers. Use this area to understand what visitors asked, what the assistant answered, and which enquiries need action from your team.

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Customer Inbox URL

Open: https://dev.sso.portal.wowagent.ai/ai-agent/conversations Or go to: AI Assistant > Customer Inbox

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Customer Enquiries URL

Open: https://dev.sso.portal.wowagent.ai/ai-agent/leads Or go to: Forms & Enquiries > Customer Enquiries

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Customer Inbox

Customer Inbox shows conversations between visitors and your AI assistant. Use it to review:
  • Visitor messages
  • Assistant replies
  • Conversation history
  • Common questions
  • Missed or unclear answers
  • Follow-up opportunities
  • Customer intent
  • Repeated issues

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Why Customer Inbox Matters

Customer Inbox helps you understand how visitors interact with your website. You can use it to discover:
  • What customers are looking for
  • Which services get the most interest
  • Which answers need improvement
  • Whether the assistant is helping properly
  • Whether visitors need human follow-up

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Customer Enquiries

Customer Enquiries shows leads captured from visitors. These enquiries may come from chatbot conversations, forms, or lead capture flows. Use it to review:
  • Visitor name
  • Contact details
  • Message or enquiry
  • Interested service
  • Conversation context
  • Follow-up status
  • Source of enquiry

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How To Use Conversations

Review conversations to understand what visitors need. Look for:
  • Repeated questions
  • Confusing answers
  • High-intent visitors
  • Pricing questions
  • Support questions
  • Product or service interest
  • Questions the assistant could not answer
If many visitors ask the same question, add it to FAQs in Knowledge Base. Knowledge Base URL: https://dev.sso.portal.wowagent.ai/ai-agent/knowledge-base

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How To Use Leads

Check new leads regularly. Recommended workflow:
  1. Open Customer Enquiries.
  2. Review new leads.
  3. Read the conversation context.
  4. Contact the customer if follow-up is needed.
  5. Update the lead status if your panel supports it.
  6. Improve Knowledge Base if the same questions repeat.

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When To Follow Up Quickly

Prioritize leads when the visitor:
  • Asked about pricing
  • Asked for a demo
  • Shared phone number or email
  • Asked to speak with a human
  • Mentioned an urgent requirement
  • Asked about buying a product or service
  • Submitted a website form
  • Asked for custom quotation

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Improve Lead Quality

To improve lead quality:
  • Keep chatbot questions simple.
  • Ask only for required contact details.
  • Add clear service descriptions.
  • Add FAQs for pricing and process questions.
  • Use Bot Boundaries for human handoff rules.
  • Test forms after creating or editing them.

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If Leads Are Not Appearing

Check these points:
  • Widget is installed correctly.
  • Website form is active.
  • Integration setup is complete.
  • Correct website is selected.
  • Visitor submitted the form successfully.
  • You are checking the correct workspace.
  • You have permission to view leads.
If the issue continues, create a Support Ticket.